Avoid scams: When you’re safe, you’re even more beautiful!
FAKE ADVERTISING AND PAGES
Mother’s Day is coming and Andreia has the habit of giving a Floratta perfume as a gift to their mother! To their surprise, they received an email, supposedly from O Boticário, informing them of a special Mother’s Day promotion, asking them to click a link and provide some data to be provide some data to take part in such promotion. However, to access the link, they need to fill out a questionnaire with personal data, as their Social Security number, email, address and date of birth.
Viewing the amount of information requested, Andréia wonders: – Why are they requesting this information that is already in their register of the store or the e-Commerce? When in doubt, Andréia thought it best not to fill out the form and asked a colleague if they’d learned of any promotional action.
THE ANSWER: the site is fake!
But how could she identify the scam?
Be wary of random approaches via email or SMS. Always question: did this message really come from GB?
Always check our official channels. If we are giving free gifts or with some incredible promotion, we will officially communicate it.
Be attentive to use of our logos, possible typos or emails with senders other than the official channels.
When in doubt, do as Andréia: do not provide any information and do not click on any suspicious link. IT CAN BE A SCAM!
The fake employee scam
Marcos has been a Reseller of O Boticário for many years, having a good customer base. However, on a beautiful day, they received a call from an alleged manager of O Boticário informing that a problem occurred in the system of Resellers and Marcos would need to reset their password, then forwarded a link for Marcos to access.
Fortunately Marcos was already so used to working in the Reseller App that they didn’t even click on the link provided in the message. They turned off his phone and changed the password directly on the app. Marcos, we’re glad you have this habit, because you prevented fraudsters from stealing your Reseller’s account!
habits that can avoid scams:
Be wary of random approaches, even over the phone. Fraudsters are true actors and might deceive many people.
The person who contacted you is the one who needs to identify themselves, not the other way around. Do not provide information, because whoever is calling should already have it.
When in doubt, directly access our official app, such as BelezaNaWeb
or the E-commerce of O Boticário,
instead of clicking on message links.
take care of your digital security and protect your information!
The fake gift scam
Silvia was working from home and was surprised by an unexpected package left by a courier. When questioned, they informs that it is a gift, but the sender is unknown. The courier warns that they can only deliver the order if Silvia pays a “delivery fee”. Silvia gets suspicious and continues questioning the delivery person, who does not reveal who sent the gift.
When in doubt, they prefers not to receive the package, since asking the gifted person to pay the delivery fee is somewhat unusual. Silvia does not know yet, but a huge scam was avoided! The card machine was rigged and the courier was ready to pass a transaction of much greater value than the one informed!
HERE’S HOW TO ESCAPE THE SCAM,
JUST LIKE SILVIA DID:
No delivery related to the brands of Grupo Boticário makes charges at the delivery. All fees are paid at the time of purchase by those who purchased the gift.
If you notice that you have fallen for any scam, immediately contact your credit card company to inform the scam and recover the amount charged. Do not forget to request your card blockage, as your data may have been cloned by a fraudulent card machine.